Turn Customer Care into Competitive Advantage

Download the latest Customer Service and eCommerce 2018 trends guide

What's inside?

Some of the topics covered include:

    • The changing buying process
    • The main channels of customer service
    • Interview with eShopWorld
    • International customer service
    • Ranking worldwide mail vs. phone
    • Customer service: make or buy
    • Tips and tricks
    • Outlook and future
    • Benchmark

Customer Service and eCommerce 2018

Customer service is undergoing continuous change: new technologies, new channels, increasing international demand and ever-growing customer’s expectations are opening up fantastic new possibilities. On the other hand companies want to keep cost, complexity and risk under control. Establishing and managing the optimal customer service function for your company is therefore a demanding strategic and operational challenge.

Some companies are successfully developing customer service as a competitive tool to delight customers, build loyalty, increase sales, while keeping cost under control. Others have not come this far yet or are simply unsure as to what to put in place and how. Some companies are successfully developing customer service as a competitive tool to delight customers, build loyalty, increase sales, while keeping cost under control. Others have not come this far yet or are simply unsure as to what to put in place and how. This Customer Service whitepaper from Salesupply, made in partnership with eShopWorld, draws on unique insights from Salesupply’s customer service teams in 14 countries and is supported by industry statistics.